Privacy Policy waja44

01 Introduction & Scope of This Policy

Waja44 ("we", "Platform") takes seriously our responsibility to protect the personal data of all users who access and use our services on the waja44.pro website and the waja44 mobile app. This Privacy Policy clearly explains how we collect, use, store, share and protect your personal information.

This policy applies to all individuals who:

• Visiting or browsing the waja44 website
• Registering and holding an active account on the waja44 platform
• Using any service or feature offered by waja44
• Contacting the support team or communicating with waja44 through any channel
• Participating in promotions, contests, or waja44 loyalty programs

By using the Waja44 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

This Privacy Policy is to be read together with Terms and Conditions waja44 and forms the complete agreement regarding the use of your personal data.

02 Types of Personal Data We Collect

Waja44 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

We also collect data you voluntarily provide when filling in forms, contacting support, or participating in promotions. All data is collected lawfully and solely for the stated purposes.

03 How We Use Your Data

Every piece of personal data collected by waja44 is used on the basis of a legitimate and clearly defined purpose. We do not use your data for anything unrelated to the operation of our platform. Below is a detailed breakdown of how your data is used:

• Account management: Creating, verifying, and maintaining your player account, including the KYC process required by the authorities.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions made through the waja44 platform securely and accurately.
• Security and fraud prevention: Identifying and preventing fraudulent activity, money laundering, duplicate accounts, and any misuse of the platform.
• Customer support: Providing effective and personalized assistance when you reach our support team via live chat, email, or other channels.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Platform communications: Sending important notifications related to your account, transactions, changes to terms, and security updates.
• Marketing (with consent): Sending promotional information, bonus offers, and platform updates where you have consented to receive marketing communications.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support and providing relevant self-control tools.
• Platform improvements: Analyzing usage patterns in aggregate to improve user experience, platform performance, and game offerings.

04 Data Sharing & Disclosure to Third Parties

Waja44 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, in the normal operation of our platform, there are certain situations where your data may be shared with trusted parties:

• Payment service providers: Data required to process transactions is shared with approved payment gateway providers such as DuitNow, FPX, TNG eWallet, Boost and GrabPay. These providers are subject to strict data protection agreements.
• Game software providers: Basic game information is shared with licensed game providers to enable a seamless gaming experience and verify game results.
• Security and anti-fraud services: Technical data is shared with third-party fraud detection platforms to protect your account and the integrity of the platform.
• Authorities and regulatory bodies: waja44 will disclose data to legal authorities, courts or regulatory bodies when required by applicable law.
• Analytics partners: Anonymised and aggregated usage data may be shared with analytics platforms to understand usage patterns and improve the platform.

All third parties that receive personal data from waja44 are required to maintain data protection standards equal to or higher than our own, and may only use that data for the purposes specified in their agreement with us.

05 Data Security Measures We Practice

Waja44 consistently invests in high-grade cybersecurity infrastructure to ensure your personal data is protected against unauthorised access, disclosure, alteration or destruction. The key security measures we employ include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and waja44 servers is encrypted using 256-bit SSL/TLS protocols, ensuring no third party can intercept your information in transit.
• Two-factor authentication (2FA): waja44 supports 2FA for all player accounts, adding an extra layer of security that protects your account even if your password is compromised.
• Continuous monitoring: Our security monitoring system operates 24/7 to detect any suspicious or unusual activity on your account in real time.
• Secure data storage: Personal data is stored on servers protected by strict access controls, multi-layered firewalls and intrusion detection systems.
• Fund segregation: Player funds are held in separate accounts and are never mixed with company operating funds, protecting your money under all circumstances.
• Periodic security audits: The waja44 platform undergoes regular independent security audits by certified cybersecurity experts to ensure no vulnerabilities go unaddressed.

06 Cookies, Tracking & Similar Technologies

Waja44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login sessions, security and access control. These cookies cannot be disabled as they are critical to platform operation.
• Preference cookies: Saving your settings and preferences such as language, theme, and display settings to deliver a more personalized experience.
• Analytics cookies: Helping us understand how users interact with the platform to improve design and functionality. This data is collected in aggregate and does not personally identify individuals.
• Security cookies: Used to detect and prevent fraudulent activity, CSRF attacks and other security threats that may compromise your account.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your login experience.

07 Your Rights Regarding Personal Data

Waja44 respects your rights as the owner of your personal data. You have the following rights, which can be exercised at any time by contacting our support team:

To exercise any of the above rights, contact us via live chat or support email. We will process your request within 30 business days of receipt. In complex cases, this period may be extended to 60 days with prior notification to you.

08 Data Retention Period

Waja44 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. Below is our data retention guideline:

• Active account data: Retained for the duration your account remains active and used to provide platform services.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction is made, in line with Malaysian financial legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after the business relationship ends, in line with AML compliance requirements.
• Customer support records: Retained for three (3) years for service reference and improvement purposes.
• Log and security data: Retained for 12 months for security investigation and fraud prevention purposes.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our established data deletion procedures.

09 International Data Transfers

In certain situations, your personal data may be transferred to and stored on servers located outside Malaysia — particularly when we use cloud services or internationally recognised technology providers. Waja44 ensures that any international data transfer is carried out with adequate safeguards, including:

• Use of standard, recognised data protection contract clauses
• Ensuring recipient countries maintain an equivalent level of data protection
• Implementing additional technical measures such as end-to-end encryption for data in transit
• Ensuring third-party providers are bound by equivalent data protection obligations

You can request more information about the data transfer mechanisms we use by contacting our support team.

10 Changes to This Privacy Policy

Waja44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform functionality. We will notify you of material changes through:

• In-platform notifications visible upon login
• Email to the address registered on your account
• Prominent notices on the waja44 website homepage

The most current version of this Privacy Policy will always be available on this page with a clear "last updated" date. We encourage you to review this page periodically. Continued use of the waja44 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how waja44 handles your personal data, or wish to exercise any of your rights, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Privacy Email: [email protected] — response within 24–48 working hours